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IT Service Management Design


The aim is to design an IT Service Management system considering corporate dynamics and referencing to the best applications in a ccordance to your strategy including all aspects of human, process and technology.

Process design studies are formed according to your needs. The following articles are including in the broadest version:

  • Service operation: (event management, problem management, access management, service demands management)
  • Service Transition Processes: (Change Management, Asset and Configuration Management, Release and Deployment Management)
  • Service Design: (Service Catalogue, Service Level Agreements and Management, Capacity Management, Accessibility Management, Supplier Management, IT Continuity Management, Information Security Management)
  • Service Strategy: (Service Portfolio Management, Financial management budgeting /BT Accounting -payback, Business Relationship Management)
  • Contribution to your corporation:

  • It raises awareness while adopting an approach focused on process and service by transferring information to the teams.
  • It actualizes fast process designs while considering the dynamics and the size of your corporation.
  • Corporation application phase is prepared by taking human, process and technology aspects of service management into consideration.
  • Content and Outputs

  • Process documents (policies, procedures), flow diagrams, RACI chart, and related process descriptions
  • Definition of roles and responsibilities
  • KPI definitions, reports,
  • Identification of technology and automation requirements, ensuring maximum utilization of the available solutions
  • HR competencies and training plan needed for the processes
  • Transition strategy
  • Communication plan
  • Design & Programming EkoPC