The course covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle. Additionally the course briefs the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL® Service Lifecycle.

Who To Attend?

The course is suitable for individuals who require a deeper understanding of the Service Transition stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® Foundation Certificate. Delegates are required to hold the ITIL® Foundation Certificate.

Purpose

The purpose of the Service Transition course is to obtain knowledge on ITIL® concepts and terminology. The course looks at activities that may be implemented to enhance the quality of IT service management within an organisation. Students will understand the concepts, processes, functions and activities involved in Service Transition. The course aims to explain the roles and justify the need of Service Transition in the Service Lifecycle. The course prepares delegates for the ITIL® Lifecycle examination in Service Transition.

Prerequisites :

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

Earlier ITIL® (V2) Foundation plus Foundation Bridge

ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Training Agenda

The main principles and objectives of Service Transition

Service Transition principles, policies, and best practices for service transition

The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service Transition processes

Managing people through service transitions

How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

Challenges, Critical Success Factors and Risks

Organizational issues concerned with Transition

Technology considerations related to Service Transition

The design, creation, implementation and use of service transition in a virtual or cloud environment

The activities commonly performed in the Service Transition arena

Assessing Critical Success Factors and Managing Risk in Service Transition

Course Duration:

The ITIL® Service Transistion course is a 3 day course.

Course Language:

Both the documentation and course language will be in English.

Certification Exam:

At least 21 contact hours with an Accredited Training Organization (ATO) or an accredited e-learning solution

A basic IT literacy and a few years IT experience are highly desirable

Hold the ITIL® Foundation Certificate in IT Service Management

It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the ITIL® Service Transition documentation in preparation for the examination. Exam details are as follows :

• Multiple choice, 8 questions, scenario-based, gradient-scored questions.

• Each question has 4 possible answer options, one which is worth 5 marks,one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

• The questions are selected from the full ITIL® Service Operation Certificate in IT Service Management examination question bank.

• Duration maximum 90 minutes for all candidates in their respective language

• Provisions for additional 30 minutes and allowance of using dictionary relating to language

• Accredited ITIL® Foundation training is strongly recommended but is not a prerequisite.

• The Exam is not Open Book

• Pass Score 28/40 or 70%

• This examination is available in Online and paper based format.

• You will attain 3 ITIL® credits once you pass the exam.