If you are new at IT service Management, this package might be more appropriate for your corporation :

Objectives:

• To raise awareness in the subjects of IT service Management and ITIL in your teams
• To make situation analysis about the basic processes and to address the improvement areas according to ITIL.

Content and Outputs:

• 3 days - ITIL Foundation Training organized in the corporate premises (i.e. optional ITIL Foundation certificate exam )
• Half day - Apollo 13 simulation (organized if min 12 people attending)
• 1 day – Assessment of basic processes and analysis of process maturities (event management, problem management, service request management, configuration management, change management)
• 2.5 days – the roadmap suggestion, reporting and management presentation

In total 7 mandays consulting service

Optional:

• The improvement process is accelerated sixty percent with the introduction of process templates. (Specified and priced according to your needs.)

This consultation is a flat-rate price package; we encourage you to contact us to assess the suitability.