What is ISO20000-1:2011?

It’s an international standard that is based on IT Service Management and ITIL (IT Infrastructure Library).

Contribution to your Corporation

In this consultancy service, with the help of process and document template, your certification road to ISO20000-1:2011 will be faster. Another goal is continuity management systems based on the corporation and the scope of ISO20000 as well as process management, to ensure the functioning of the transfer of information about your corporation. Our consultants are certified as ITIL Expert and ISO20000 Lead Auditor.

Content and Outputs:

• Project plan
• Trainings
• The current situation analysis report, analysis of the results of process maturity
• Process documentation (procedures, policies, definitions of roles and responsibilities, KPIs)
• Process automation requirements
• ISO20000:1-2011 Management System Structure

Results:

• Increase the IT service quality and customer satisfaction, better relationships between IT and business units
• Certification gives competition advantage
• To be more stable at IT service, decrease the chance to face surprises

Visibility:

• The proof of high quality presentations
• To be supervised by independent external audit
• Compliance to regulations (if necessary)